In-Game Code of Conduct
The general rules of the Terms of Service apply to all in-game activity. You may review the ToS here:
This boils down to treating your fellow players with respect, at all times.
Our in-game moderators are not able to read every piece of chat that goes into the game, nor should we have to. If you see another player violating the Terms of Service in any way, you should use the /report functionality that’s built into the game to bring them to our attention. You can do this by typing /report in the chat box, immediately followed by the username of the player in question, along with a brief description of the issue.
We also strongly recommend the use of the /ignore feature, if you no longer want to see chat from a certain player.
Remember, per our Terms of Service, filing false reports is also a violation. Filing false reports against other players could result in action being taken against your account.
Some things to look out for, and avoid doing:
If you’re unclear on what this is, please have a look at the Wikipedia entry on the subject: http://en.wikipedia.org/wiki/Troll_(Internet)
Basically, don’t abuse in-game chat specifically to illicit a negative reaction from other players. If we find you doing so, we may take action against your account.
Do not harass other players either via general chat channels or private tells. If another player is doing or saying something that you don’t like, use /ignore, or /report to bring them to our attention.
Remember, the behavior of another player does not excuse your own behavior, and will not be accepted as an excuse if we find you have violated our Terms of Service.
Marvel Heroes uses a fairly strict chat filter as we are a family friendly game. Attempting to bypass this filter by misspelling certain words may result in action being taken against your account. In addition, continuously using words that trigger that filter means you should not be using those words.
This is also not the place for inappropriate sexual chat. If we see this in your chat logs, action will be taken against your account.
Hate speech of any kind will not be tolerated. If we see this in your chat logs, serious action will be taken against your account, up to and including permanent removal from the game. There is never a justification for this behavior, and we take it very seriously.
Threats of Violence
Any threats of real life violence against another player will result in your permanent removal from the game.
In addition to the points above, this also includes going out of your way to make the gameplay experience a negative one for other players. Whether via harassment, inappropriate language, or the abuse of certain in-game systems to make the experience unpleasant for the people around you.
Using Alternate Accounts to Bypass Suspensions
This will result in the original suspension being lengthened considerably. If you were suspended from the game, it was for a reason. Wait your suspension out and make sure the behavior doesn’t occur again in the future.
We want Marvel Heroes to be a fun experience for everybody who plays it. When the Terms of Service are violated in the above ways, it has a negative impact on the entire community. Please carefully consider your actions in the game and treat other members of the community the way you would want to be treated.